Privacy Policy
We care deeply about your privacy and are committed to handling your personal information with transparency and care. When you visit our website or place an order, we may collect certain details such as your name, email address, shipping and billing address, phone number, and payment information. We also use cookies to better understand how visitors interact with our site — this helps us improve the browsing experience and overall functionality.
Your information is collected solely for the purpose of processing and fulfilling orders, communicating with you about your purchase, providing customer support, and sending occasional updates or offers if you’ve opted in (you can unsubscribe at any time). We never sell or misuse your data.
We work with a few trusted third-party services to help run our shop efficiently. These may include our e-commerce platform, payment providers like Stripe or PayPal, shipping carriers, and tools like Google Analytics. These services may process your information according to their own privacy policies and in compliance with applicable data protection laws.
Your data is stored securely using encrypted systems and is only accessed when necessary. We keep order information for as long as required by Dutch tax laws — usually no more than seven years. Beyond that, we only keep what’s essential for ongoing communication or business operations.
As a visitor or customer, you have rights under the GDPR. You can request access to your personal data, ask for corrections or deletion, restrict how we use your data, or withdraw consent for marketing communications at any time. To exercise these rights or ask questions about your data, simply contact us at info@arcacollections.com, and we’ll respond within 30 days.
We use cookies on this site to improve performance and personalize your experience. You’re welcome to adjust your browser settings to limit or disable cookies if you prefer.
Terms of Service
By using this website and purchasing from our shop, you agree to:
Use this site respectfully and responsibly
Understand that our photos, designs, and product listings are protected content
Accept that item descriptions and pricing may change from time to time
Acknowledge that most of our pieces are pre-used, imperfect, and unique — not factory-made
We reserve the right to cancel or refuse an order in rare circumstances (e.g., fraud alerts, inventory discrepancies, etc.).